ZendeskCustomer support & chat
Freshdesk pricing in Europe (October 2026): plans, free plan & deals
Paid plans from US$18 a month. Free plan: Free plan for up to 10 agents with email and social ticketing. Paying yearly saves US$120 (Pro).
G24.4 / 5 · 3,400 reviews · 0.73% five-starBEST CURRENT OFFER Official offer
Pay yearly and save US$120 (Pro)
US$49 a month billed yearly instead of US$59 a month.
See Freshdesk plans- No code needed
- Applied when you choose yearly billing
- Official vendor checkout
Free planFree plan for up to 10 agents with email and social ticketing
Paid plans fromUS$18 a month
Data stored inEuropean Union (AWS Frankfurt, Germany data center)
Data protectionGDPR compliant DPA with SCCs, EU-US Data Privacy Framework certified, SOC 2 Type II, ISO 27001
CompanySan Mateo, California, USA & Frankfurt, Germany
Freshdesk plans and prices
| Plan | Monthly (USD) | Yearly billing, per month (USD) | Includes |
|---|---|---|---|
| Free | Free | Free | Up to 10 agents, email and social media ticketing, knowledge base, ticket trend reporting, and team collaboration |
| Growth | US$18 | US$15 | Automation rules, custom ticket fields, business hours, marketplace apps, and SSL custom domain |
| ProYearly billing saves US$120 | US$59 | US$49 | Multiple SLA policies, multilingual knowledge base, round-robin routing, custom dashboards, and CSAT surveys |
| Enterprise | US$95 | US$79 | Freddy AI copilot and agent assist, sandbox testing environment, skill-based routing, and audit logs |
Prices in US dollars as listed on Freshdesk’s pricing page; VAT may be added at checkout. freshworks.com · Checked 20 Oct 2026
What will you pay for Freshdesk?
Up to 10 agents, email and social ticketing (Free)30+ agents, Freddy AI copilot, sandbox environment, audit logs (Enterprise)
Free$0 / monthly
Up to 10 agents, email and social media ticketing, knowledge base, ticket trend reporting, and team collaboration
GrowthCheapest$18 / monthly
Automation rules, custom ticket fields, business hours, marketplace apps, and SSL custom domain
Pro$59 / monthly
Multiple SLA policies, multilingual knowledge base, round-robin routing, custom dashboards, and CSAT surveys
Enterprise$95 / monthly
Freddy AI copilot and agent assist, sandbox testing environment, skill-based routing, and audit logs
A look at Freshdesk
What you work with in Freshdesk.
Freshdesk · Zendesk · Intercom side by side
Figures from each vendor’s own pricing and privacy pages.
| Freshdesk | Zendesk |  Intercom | |
|---|---|---|---|
| Free plan | Free plan for up to 10 agents with email and social ticketing | — | — |
| Paid plans from | US$18 a month | US$59 a month | US$39 a month |
| Data stored in | European Union (AWS Frankfurt, Germany data center) | European Union (Frankfurt, Germany & Dublin, Ireland data hosting location) | European Union (AWS Dublin, Ireland European Data Hosting) |
| Origin | — | — | IE |
Checked 20 Oct 2026. Prices as each vendor lists them.
Is Freshdesk worth it?
Strengths & best fit
Best for: growing support teams, mid-market businesses, and multi-brand organizations needing an affordable, feature-complete ticketing and omnichannel helpdesk platform.
Free plan covers: Free plan for up to 10 agents with email and social ticketing.
Good to know
Freshdesk offers a permanent free tier for up to 10 agents, making it one of the most cost-accessible helpdesks on the market. It hosts European customer data in Frankfurt, Germany and includes Freddy AI for automated query categorization and agent copilot.
Freshdesk alternatives and their deals
ZendeskCustomer support & chatIntercomCustomer support & chat
CrispCustomer support & chatFree plan: Free Basic plan forever with 2 operator seats included, live website chat, shared inbox, and 30-day chat history
TidioCustomer support & chatFree plan: Free forever plan with 50 live chat conversations, basic ticketing, live visitor list, and mobile apps
Watch a Freshdesk walkthrough
Questions
Does Freshdesk have a free plan?▼
Yes. Free plan: Free plan for up to 10 agents with email and social ticketing.
How much does Freshdesk cost?▼
Pro costs US$59 a month; US$49 a month billed yearly instead of US$59. Prices are listed in US dollars.
Is there a Freshdesk discount code?▼
The confirmed saving today is yearly billing: US$120 (Pro).
Can Freshdesk handle GDPR compliance and EU data localization?▼
Yes. Freshdesk offers EU data center hosting in Frankfurt (Germany), SOC 2 Type II certification, and a comprehensive GDPR Data Processing Addendum (DPA) with Standard Contractual Clauses.
What does Freshdesk say about data protection for EU customers?▼
GDPR compliant DPA with SCCs, EU-US Data Privacy Framework certified, SOC 2 Type II, ISO 27001 (freshworks.com, Checked 2026-10-20).
Where does Freshdesk store customer data?▼
According to freshworks.com: European Union (AWS Frankfurt, Germany data center). Checked 2026-10-20.
Price history: 20 Oct 2026 — Growth US$18, Pro US$59, Enterprise US$95
Start free, upgrade when you need it
Free plan: Free plan for up to 10 agents with email and social ticketing. Paid plans from US$18 a month.
- No code needed
- Applied when you choose yearly billing
- Official vendor checkout