FreshdeskCustomer support & chatFree plan: Free plan for up to 10 agents with email and social ticketing
Zendesk pricing in Europe (October 2026): plans & deals
Paid plans from US$59 a month. Free trial: 14-day free trial with full suite access. Paying yearly saves US$240 (Suite Growth).
G24.3 / 5 · 5,900 reviews · 0.7% five-starBEST CURRENT OFFER Official offer
Pay yearly and save US$240 (Suite Growth)
US$79 a month billed yearly instead of US$99 a month.
See Zendesk plans- No code needed
- Applied when you choose yearly billing
- Official vendor checkout
Free trial14-day free trial with full suite access
Paid plans fromUS$59 a month
Data stored inEuropean Union (Frankfurt, Germany & Dublin, Ireland data hosting location)
Data protectionEU Binding Corporate Rules (BCR), Frankfurt data hosting option, GDPR DPA, SOC 2 Type II, ISO 27001
CompanySan Francisco, California, USA & Dublin, Ireland (European HQ)
Zendesk plans and prices
| Plan | Monthly (USD) | Yearly billing, per month (USD) | Includes |
|---|---|---|---|
| Suite Team | US$59 | US$49 | Per agent. Omnichannel ticketing across email, voice, SMS and social, standard prebuilt analytics dashboards, 1 help center |
| Suite GrowthYearly billing saves US$240 | US$99 | US$79 | Per agent. Self-service customer portal, multiple business hours schedules, SLA management, multilingual support, light agents |
| Suite Professional | US$125 | US$99 | Per agent. Skills-based ticket routing, custom analytics and live reporting dashboards, HIPAA compliance, integrated voice IVR |
| Suite Enterprise | Contact sales | Contact sales | From $169/agent/mo billed annually. Sandbox testing environment, dynamic workspace routing, custom agent roles and permissions |
Prices in US dollars as listed on Zendesk’s pricing page; VAT may be added at checkout. zendesk.com · Checked 20 Oct 2026
What will you pay for Zendesk?
2 agents, omnichannel ticketing across email, voice and chat (Suite Team)50+ agents, sandbox environment & dynamic workspace routing (Suite Enterprise)
Suite Team$59 / monthly
Per agent. Omnichannel ticketing across email, voice, SMS and social, standard prebuilt analytics dashboards, 1 help center
Suite GrowthCheapest$99 / monthly
Per agent. Self-service customer portal, multiple business hours schedules, SLA management, multilingual support, light agents
Suite Professional$125 / monthly
Per agent. Skills-based ticket routing, custom analytics and live reporting dashboards, HIPAA compliance, integrated voice IVR
Suite EnterpriseContact sales
From $169/agent/mo billed annually. Sandbox testing environment, dynamic workspace routing, custom agent roles and permissions
A look at Zendesk
What you work with in Zendesk.
Zendesk · Freshdesk · Intercom side by side
Figures from each vendor’s own pricing and privacy pages.
| Zendesk | Freshdesk |  Intercom | |
|---|---|---|---|
| Free plan | — | Free plan for up to 10 agents with email and social ticketing | — |
| Paid plans from | US$59 a month | US$18 a month | US$39 a month |
| Data stored in | European Union (Frankfurt, Germany & Dublin, Ireland data hosting location) | European Union (AWS Frankfurt, Germany data center) | European Union (AWS Dublin, Ireland European Data Hosting) |
| Origin | — | — | IE |
Checked 20 Oct 2026. Prices as each vendor lists them.
Is Zendesk worth it?
Strengths & best fit
Best for: customer support leaders, customer service departments, and growing enterprises requiring unified omnichannel ticketing across email, phone, live chat, and messaging apps.
Free trial: 14-day free trial with full suite access.
Good to know
Zendesk is the global standard for enterprise customer service, providing agent workspaces with integrated ticketing, macro responses, skill-based routing, customer satisfaction (CSAT) surveys, and Zendesk AI copilot for automated deflection. Plans start at $49/agent/month on yearly billing.
Zendesk alternatives and their deals
FreshdeskCustomer support & chatIntercomCustomer support & chat
TidioCustomer support & chatFree plan: Free forever plan with 50 live chat conversations, basic ticketing, live visitor list, and mobile apps
CrispCustomer support & chatFree plan: Free Basic plan forever with 2 operator seats included, live website chat, shared inbox, and 30-day chat history
Watch a Zendesk walkthrough
Questions
Does Zendesk have a free trial?▼
Yes. 14-day free trial with full suite access.
How much does Zendesk cost?▼
Suite Growth costs US$99 a month; US$79 a month billed yearly instead of US$99. Prices are listed in US dollars.
Is there a Zendesk discount code?▼
The confirmed saving today is yearly billing: US$240 (Suite Growth).
Does Zendesk sign Data Processing Agreements (DPA) under European GDPR?▼
Yes. Zendesk offers a comprehensive GDPR-compliant Data Processing Agreement incorporating Binding Corporate Rules (BCR) and European Standard Contractual Clauses (SCCs), with optional data residency in Frankfurt, Germany.
What does Zendesk say about data protection for EU customers?▼
EU Binding Corporate Rules (BCR), Frankfurt data hosting option, GDPR DPA, SOC 2 Type II, ISO 27001 (zendesk.com, Checked 2026-10-20).
Where does Zendesk store customer data?▼
According to zendesk.com: European Union (Frankfurt, Germany & Dublin, Ireland data hosting location). Checked 2026-10-20.
Price history: 20 Oct 2026 — Suite Team US$59, Suite Growth US$99, Suite Professional US$125
Related posts
Start free, upgrade when you need it
Free trial: 14-day free trial with full suite access. Paid plans from US$59 a month.
- No code needed
- Applied when you choose yearly billing
- Official vendor checkout